How can I find a product?
You can use the search bar located at the top of the page to find specific products or browse through our various categories for inspiration.
Can I save products to a wishlist?
Yes! You can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for future purchases.
How do I check if a product is in stock?
Product availability is displayed on the product page. If the product is in stock, you’ll see an “Add to Cart” button. If an item is out of stock, it will be clearly marked as “Out of Stock” and you won’t be able to add it to your cart. If you’re unsure, feel free to contact us at support@valleyds.com.
Can I shop as a guest?
Yes, you can shop as a guest without creating an account. However, creating an account allows you to save shipping details, track orders, and access exclusive offers. Guest checkout does not support wishlist or order history.
What payment methods are accepted?
We accept Visa, MasterCard, American Express, and PayPal. All payment transactions are securely processed via Stripe or PayPal with SSL encryption to protect your information.
Is my payment information secure?
Absolutely. Your security is our top priority. All transactions are protected with industry-standard SSL encryption, ensuring your payment details—like credit card numbers or PayPal login—stay private and secure.
Rest assured, we do not store any of your payment information on our servers.
Can I use a coupon code?
Certainly! Coupon codes can be applied during checkout by entering the code in the specified field.
What happens if my payment is unsuccessful?
If a payment fails, you will be notified and given the opportunity to try again or select a different payment method. Double-check your payment details and ensure sufficient funds are available.
How can I return an item?
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, with original tags and packaging. Please email us at support@valleyds.com with your order number, proof of purchase, reason for return, and photos/videos if the item is defective or damaged. We’ll confirm your return within 72 hours.
Who covers the cost of return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). Return shipping instructions will be provided upon approval of your return request.