How can I find a product?
You can use the search bar located at the top of the page to find specific products or browse through our various categories for inspiration.
Can I save products to a wishlist?
Yes! You can create a wishlist by clicking the “Add to Wishlist” button on any product page, allowing you to save items for future purchases.
How do I check if a product is in stock?
Product availability is displayed on the product page. If the product is in stock, you’ll see an “Add to Cart” button. If an item is out of stock, it will be clearly marked as “Out of Stock” and you won’t be able to add it to your cart. If you’re unsure, feel free to contact us at support@valleyds.com.
Can I shop as a guest?
Yes, shopping as a guest is an option. However, creating an account offers additional benefits, such as saving your shipping details, tracking orders, and accessing exclusive deals.
What payment methods are accepted?
Want to grab your Valleyds goodies quickly? You can easily pay as a guest using your Visa, MasterCard, or American Express card. Just enter your details securely at checkout – we use Stripe to protect your information.
Alternatively, if you have a PayPal account, you can choose that option for a speedy checkout too.
Is my payment information secure?
Absolutely. Your security is our top priority. All transactions are protected with industry-standard SSL encryption, ensuring your payment details—like credit card numbers or PayPal login—stay private and secure.
Rest assured, we do not store any of your payment information on our servers.
Can I use a coupon code?
Certainly! Coupon codes can be applied during checkout by entering the code in the specified field.
What happens if my payment is unsuccessful?
If a payment fails, you will be notified and given the opportunity to try again or select a different payment method. Double-check your payment details and ensure sufficient funds are available.
How can I return an item?
You have 30 days from the date you receive your order to request a return. Just email us at support@valleyds.com with your order number, proof of purchase, reason for return, and a photo/video if the item is defective or damaged. We’ll confirm your return within 72 hours.
Who covers the cost of return shipping?
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item)
Can I exchange a product?
We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item for one of these reasons, please don’t hesitate to contact us at support@valleyds.com.