Refund Policy

We process refunds for successful Order Cancellations, Approved Returns, and in cases involving Damaged or Incorrect Items.

1. Refunds for Order Cancellation

You are eligible for a full refund if you cancel your order within the specific timeframe and conditions:

• Window: Within 12 hours of placing your order.
• Condition: The order must not have entered the production or printing process.
• Process: Email your cancellation request (with order number) to support@valleyds.com.
• Timeline: If approved, a full refund will be issued to your original method of payment within 7 days.

2. Refunds for Returns (After Receipt)

Refunds are processed once the returned item meets our eligibility criteria:

A. Return Eligibility

• Item must be unused, with tags attached, and in its original packaging.
• The return must be initiated within 30 days of receiving your order.
• Proof of purchase is required.

B. Process & Timeline

1. Initiation: Contact support@valleyds.com to start the return process.
2. Inspection: Upon receiving the return, we will inspect and confirm its condition, typically within 72 hours.
3. Refund Processing: If approved, a credit will be automatically applied to your original method of payment within 7 days of approval.
4. Credit Appearance: Please allow an additional 3-5 working days for the credit to appear in your account, depending on your bank/card company.

3. Non-Refundable Charges

Charge Type	Refundable?	Note
Product Value	YES	Refunded in full if the return is approved.
Original Shipping Costs	NO	Not typically refunded, unless the return is a result of Valleyds’ error (e.g., defective or wrong item).
Return Shipping Costs	NO	Customer is responsible, unless the return is a result of Valleyds’ error.

Need Help?

If you have any questions regarding your refund status or policy, please contact us at support@valleyds.com.