Thank you for shopping for rugs with Valleyds! We specialize exclusively in high-quality rugs and are committed to the quality of our products. If you’re not entirely happy with your rug, we’re here to help.
Eligibility for Returns/Exchanges:
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).
Items Ineligible for Return or Exchange
We cannot accept returns or provide refunds for rugs that:
- Have been used, washed, or professionally cleaned.
- Have unusual odors (e.g., from food, smoke, or pets).
- Are damaged due to customer misuse, improper maintenance, or accidents.
- Are outside the 30-day return window.
Return Window/Exchange:
You have 30 days from the date you receive your order to initiate a return.
How to Initiate a Return/Exchange:
To start a return, please contact us at support@valleyds.com. Please include the following information in your return request:
- Your order number and full name
- Proof of purchase (a screenshot of your order information)
- Reasons for return. If requesting an Exchange: You must clearly state that you wish to exchange the item and specify the desired replacement (e.g., same item, different size, or color, if applicable to the reason for return).
- To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.
Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.
Return Shipping Costs & Responsibility
Return shipping costs will be allocated based on the reason for the return:
| Reason for Return | Responsibility for Return Shipping Cost | Notes |
| Valleyds’ Error: Defective/Damaged item (due to manufacturing or transit). | Valleyds will cover the cost. | Please provide photos/video proof upon request. |
| Valleyds’ Error: Incorrect product, size, or color received (different from what was ordered). | Valleyds will cover the cost. | |
| Customer’s Fault: Customer changed mind (e.g., doesn’t match decor, not satisfied). | Customer is responsible for the cost. | Original shipping costs (if any) are generally non-refundable. |
| Customer’s Fault: Customer ordered the wrong size/color initially. | Customer is responsible for the cost. |
Refunds:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 working days for the credit to appear in your account, depending on your bank or credit card company.
Contact us
If you have any questions about our return and exchange policy, please contact us at support@valleyds.com.