Privacy Policy
Last updated: February 24, 2026
Introduction
This Privacy Policy describes how personal information is collected, used, disclosed, and protected when customers visit or make a purchase from this website. This policy complies with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), and incorporates key principles of the General Data Protection Regulation (GDPR) in a limited and applicable manner. By accessing or using this website, customers acknowledge and agree to the practices described in this Privacy Policy.
Information We Collect
The website collects personal information directly from customers and automatically through interactions with the website. Personal information provided by customers may include full name, email address, shipping address, billing address, phone number, order details, and communications submitted to customer support. Payment information is processed exclusively through PayPal, and the website does not collect, store, or access customers’ full payment credentials, credit card numbers, or PayPal login details. Automatically collected information may include IP address, browser type, device information, operating system, referral source, pages viewed, time spent on the website, and interaction data. This information is collected for security, analytics, and website optimization purposes.
How We Use Personal Information
Personal information is used solely for legitimate business purposes, including processing and fulfilling orders, managing shipping, returns, refunds, and customer support inquiries. Information may also be used to communicate with customers regarding order updates, service-related notifications, policy changes, or legal notices. Personal information is further used to prevent fraud, unauthorized transactions, and misuse of the website, as well as to comply with applicable laws and legal obligations. Aggregated or anonymized data may be used to analyze website performance and improve customer experience.
Legal Basis for Processing (GDPR-Lite)
Personal information is processed based on lawful grounds that include the fulfillment of a contract, compliance with legal obligations, legitimate business interests such as fraud prevention and service improvement, and customer consent where applicable.
Payment Information
All payments are processed securely through PayPal. PayPal acts as an independent data controller for payment information in accordance with its own Privacy Policy. The website does not control, store, or process customers’ payment credentials. Customers are encouraged to review PayPal’s Privacy Policy prior to completing a transaction.
Sharing and Disclosure of Information
Personal information is shared only when necessary for specific and limited purposes. Information may be shared with shipping carriers such as UPS or FedEx solely to fulfill delivery of orders. Information may also be shared with service providers that support website operations, including e-commerce platforms, hosting services, analytics tools, and email communication systems, strictly for operational and security purposes. Personal information may be disclosed when required by law, court order, governmental request, or to protect legal rights, safety, and property. Personal information is not sold, rented, or shared for cross-context behavioral advertising.
CCPA Disclosure (California Residents)
Under the California Consumer Privacy Act, California residents have specific rights regarding their personal information. Categories of personal information collected may include identifiers such as name and contact details, commercial information such as order history, internet activity such as website interactions, and approximate location data derived from IP addresses. Personal information is collected for purposes that include order fulfillment, customer support, security, fraud prevention, and legal compliance. The website does not sell or share personal information as defined by the CCPA.
Your Rights (CCPA & GDPR-Lite)
Customers may have the right to request access to personal information collected about them, request correction of inaccurate information, request deletion of personal information subject to legal retention requirements, and request information regarding how personal data is used and shared. California residents may exercise their rights under the CCPA without discrimination. All requests must be verifiable and may require identity confirmation before processing.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, accounting, dispute resolution, fraud prevention, and legal compliance. When personal information is no longer required, it is securely deleted or anonymized.
Cookies and Tracking Technologies
The website uses cookies and similar technologies to enable essential website functionality, analyze traffic, and improve user experience. Cookies do not store payment information. Customers may control or disable cookies through browser settings, although certain website features may be affected.
Data Security
Reasonable administrative, technical, and organizational safeguards are implemented to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. While no system can guarantee absolute security, appropriate measures consistent with industry standards are applied.
Third-Party Links
The website may contain links to third-party websites or services. This Privacy Policy does not apply to external sites, and customers are encouraged to review the privacy policies of any third-party platforms they access.
Children’s Privacy
This website is not intended for individuals under the age of 18. Personal information from minors is not knowingly collected. If such information is identified, it will be deleted promptly.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements, business practices, or website functionality. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
Contact Information
For questions, requests, or concerns related to this Privacy Policy or personal data, customers may contact support via email at support@valleyds.com.
Customer support is available from 8:00 AM to 6:00 PM, Monday through Saturday, excluding Sundays and public holidays.
Thank You
Thank you for trusting this website with your personal information. Your privacy is respected, and your confidence in purchasing planter pots and related home products is sincerely appreciated.