Returns & Refunds Policy

Last updated: February 24, 2026

Returns

  • Return window: Return requests must be submitted within 15 days from the date the order is delivered. Requests made after this period will not be eligible for review.
  • Returnable items: Items must be unused, in new condition, and returned in their original packaging with all components intact.
  • Non-returnable items: Sale or discounted items, products showing signs of use or wear, and items damaged due to customer misuse, mishandling, or improper care are not eligible for return.
  • Return request requirements: Customers must contact support and provide the order number along with clear photos or videos showing the condition of the item as received.
  • Return shipping label: A prepaid return shipping label will be provided once the return request is approved. Returned items must be shipped using the provided label.
    We offer free return shipping on all eligible returns; you will not be charged for the return shipping cost.
  • Restocking fee: 5% restocking fee applies to all returns for customer remorse (change of mind) calculated based on the total order value, will be deducted from the refund amount.
  • Original shipping fee: The original shipping cost paid at checkout is non-refundable,
    except in cases where the order was incorrect or damaged due to our error.

Damaged Items

If an item arrives damaged, customers must contact support and provide clear photos or videos documenting the damage, including the product and external packaging. After review, a full refund or a free replacement may be offered, depending on the situation and product availability.

Ceramic & Fragile Items (Additional Notice)

Ceramic planter pots are fragile items and may show minor variations such as small air bubbles, glaze inconsistencies, or slight color differences due to the production process. These characteristics are considered normal and are not defects.

Return Process

To ensure your return is processed quickly, please follow these steps:

  1. Submit a Request: Contact our support team at support@valleyds.com with your order number and the reason for your return. Please include photos or videos as required in our "Return request requirements."
  2. Receive Your Label: Once your request is approved (within 48 hours), we will email you a prepaid shipping label.
  3. Pack and Ship: Carefully pack the items in their original packaging. Print the prepaid label, attach it to the package, and drop it off at the designated carrier location (e.g., UPS or FedEx) as instructed in our email.
  4. Inspection & Refund: After we receive your package at our warehouse located at

1364 Morena Blvd, San Diego, CA 92110

We will inspect the items and process your refund within 7 days.

Response Time

All inquiries related to returns, refunds, or damaged items will be reviewed and responded to within 48 hours, excluding weekends and public holidays.

Exchanges

Exchanges are not supported. Customers who wish to receive a different item must follow the return process outlined above and place a new order separately.

Refunds

Approved refunds are processed within 7 days after the returned item is received and inspected, or after a refund decision is made for damaged items. 

If a refund has not been received after this timeframe, customers are encouraged to contact support for further assistance. Refund timing may also depend on PayPal’s processing policies.

Contact Us

For questions related to returns, refunds, or damaged items, customers may contact support via email at support@valleyds.com. 

Customer support is available from 8:00 AM to 6:00 PM, Monday through Saturday, and is closed on Sundays.

Thank You

Thank you for shopping with us. We appreciate your trust in our planter pots and related products, and your understanding of this policy helps ensure a fair and smooth experience for all customers.